We want you to feel confident and comfortable booking your holiday with us. Here’s a quick, guest-friendly guide to how things work at Gwendon Holiday Home.

📍 1. Where You’ll Be Staying

This agreement is for your holiday at Gwendon, our stylish seaside retreat located at:
5 Craig Ddu, Amlwch, Anglesey, LL68 9EH.

That’s the place you’ll be relaxing, exploring, and making memories!

📅 2. Booking Your Stay

• A 25% deposit secures your booking. Until it’s paid, the booking is provisional.

• The balance is due 6 weeks before arrival. If you’re booking within 6 weeks of your stay, full payment is needed upfront.

• You’ll get reminders, so you don’t need to worry about forgetting!

❌ 3. Cancellations (by You)

Plans change – we get it. If you need to cancel:

• Cancel more than 5 weeks before arrival: Full refund minus your deposit.

• Cancel 3–5 weeks before: We refund 60–70%.

• Cancel 1–3 weeks before: We refund 15–40%.

• Cancel less than 1 week before: Sorry, no refund.

💡 We strongly recommend travel insurance – just in case!

🏡 4. If We Have to Cancel

In the rare event something unexpected prevents us from hosting you:

• We’ll try to find you a suitable alternative.

• If not, you’ll get a full refund of any money paid.

• No further compensation can be offered, but we’ll do our best to help.

🦠 5. Covid-Related Cancellations

If a national or local lockdown prevents you from travelling or us from hosting:

• You’ll get a full refund, no matter when you cancel.

👨‍👩‍👧‍👦 6. Who Can Stay

• Gwendon sleeps up to 6 guests (plus infants in a travel cot).

• Only guests listed on your booking are allowed to stay overnight.

• Day visitors are welcome – just let us know in advance.

• We can’t allow more than 6 adults staying overnight at the property at any time.

🐾 7. Bringing Pets

• We’re dog-friendly and welcome multiple well-behaved dogs.

• Pets are allowed in bedrooms and on beds if you use your own bedding or the throws we provide.

• Please don’t leave dogs alone in the house (unless it’s been agreed by us) and remember to clean up after them in the garden.

• You’ll be responsible for any damage or extra cleaning caused by your pets.

🚗 8. Parking & EV Charging

• There’s off-street parking for 2–3 cars. Please use the drive and don’t park in front of our neighbours.

• We have a dedicated EV charger – available for an extra fee (please let us know in advance).

• Please don’t use granny cables – they’re not allowed for safety reasons.

⏰ 9. Arrival & Departure

• Check-in is from 4:00 pm.

• Check-out is by 11:00 am.

• You’ll receive entry info by text and our digital guidebook a couple of days before your stay.

🧼 10. Cleanliness & Early Departures

• We work hard to make sure everything is spotless for your arrival.

• If something’s not quite right, please let us know straight away so we can sort it.

• If you leave early without giving us the chance to put things right, we may not be able to offer a refund.

• Before you go, please leave things tidy: wash up, bin your rubbish, and take any food with you.

🔨 11. Accidents Happen

• You’ll be asked to complete a simple verification process with Truvi (our trusted partner) and pay a £35 damage waiver, which protects against accidental damage up to £500.

• This is non-refundable but gives peace of mind.

• We don’t charge for small accidents or normal wear and tear.

⚠️ 12. Other Useful Bits

• The property is strictly non-smoking or vaping.

• We may need to access the property during your stay for maintenance or emergencies – we’ll always try to notify you first.

• Guests must behave respectfully; we reserve the right to end your stay without refund if this isn’t the case.

🛑 13. Force Majeure

We can’t be held responsible for events beyond our control (like storms, power cuts, illness, etc.), but we’ll always do our best to help.

💬 14. Got a Problem?

Please tell us right away if something isn’t right. We genuinely want to make things better during your stay – not after you’ve gone home.