Check-in

We ask guests to arrive no earlier than 4:00pm, to ensure that our team can have the house clean and shiny for your arrival. We may be a bit flexible on earlier arrival, provided there are no departures from the night prior and the house is ready. Please check with us a few days before arrival and we’ll be happy to oblige, where possible.

Check-out

We ask guests to leave at 11:00am at the very latest to ensure our team can prepare the house for our next guests. We respectfully appreciate that you ensure it’s clean and tidy on your departure. A late check-out may be an option provided there are no arrivals on the same day. Please check with us the day before you’re ready to leave and we’ll do our best to accommodate this.

Yes. There is off-road parking on the drive for 2/3 cars or 2 cars & boat/trailer up to 4m. Whilst there is on-road parking in front of the property, the road is narrow therefore we ask guests to park on the drive to be considerate to our neighbours.

Yes, we have a dedicated 7kWh untethered type 2 EV charging point on the drive. Guests can pay for a charge session by scanning a QR code on the charger and entering time, mileage, cost, time, etc. See further details and our charging policy on our dedicated EV charger page.

Why, yes we do welcome a couple of well-behaved dogs at Gwendon! We know they’re part of your family and an important addition to your holiday. Sadly, you will have to leave your goat, chickens, and ponies at home. We do have a few guidelines we ask our guests with dogs in tow to follow. Please see the Pets section in our Terms & Conditions.

We’ve compiled loads of the best local resources for your pups under the Pets section in your digital guidebook that you’ll receive once your holiday is paid in full. There you will find everything from veterinary services to the best outdoor places to go with Fido. 

Contact us if you have more than this or very large dogs and we’ll do our best to accommodate them

Absolutely. We provide fast WiFi, free of charge. The WiFi code is on the chalk board in the house as well as in our digital guidebook that guests receive prior to arrival.

We take a 25% deposit and the balance is due 6 weeks before arrival.

Bookings made six weeks or less prior to the arrival date must be paid in full at the time of booking.

We accept a variety of payment methods. Our preferred payment method is by debit/credit card via our secure payment provider, Stripe. We also accept payment via bank transfer and Paypal.

Payment can be made online via our booking system. Alternatively, we can take a booking over the phone by calling us on 07976 402843.

Our bookings are protected by Superhog, our risk management partner. Guests must verify themselves and choose between paying a £35 non-refundable damage waiver deposit, or a £500 refundable breakage deposit. Both of these options are payable directly to Superhog.

We would recommend paying the £35 damage waiver deposit, as this protects the guest in the event of significant value damages up to £500. 

We know that accidents happen, and we deem small breakages (in our eyes) as part of job, so we don’t normally charge.

Cancellation by the guest

If the booking is cancelled by the guest, the refund policy is dependent upon how close the cancellation is to the arrival dates.

Greater than 5 weeks from arrival

If the booking is cancelled and the arrival is greater than five weeks away, a full refund of the monies paid, less the deposit, will be given.

5 weeks or less – A refund of 70% of the total booking will be given.

4 weeks or less – A refund of 60% of the booking will be given.

3 weeks or less – A refund of 40% of the booking will be given.

2 weeks or less – A refund of 15% of the booking will be given.

1 weeks or less – No refunds will be given.

We strongly encourage guests to take out suitable travel insurance prior to arrival. 

We think we’re fair and understand that sometimes, cancellations are inevitable. We will do our very best to try to re-sell the dates, where possible. If we manage to get a new booking for the cancelled dates, we will refund you the difference between the original holiday cost and the resale cost. For example, if you paid £1000 for your holiday and you cancelled, and we managed to re-book at a reduced price of £800, we will refund you £800 so we’re not out of pocket for the original booking.

Please see our terms and conditions for further details.

Cancellation by Us

We’ll endeavour to make sure that Gwendon is available for your holiday. In the unlikely event that the property becomes unavailable (such as being inhabitable due to damage or accident) and we have no choice but to cancel the booking, we’ll try our hardest to find the guest suitable alternative accommodation. If suitable alternative accommodation can’t be found, we will issue a full refund and plenty of apologies!

Note that we’ll only be liable to return the money we’ve received from the guest. No compensation or consequential losses shall be paid.