All your check-in information (including directions, access code, and our digital guidebook) will be emailed and texted to you a few days before your arrival. Everything you’ll need for a smooth, stress-free start to your Anglesey holiday will be right there.

Check-in

Check-in is from 4:00pm to give our team time to make the house spotless and ready for your arrival. If there’s no guest departure the night before and the house is prepared early, we’ll happily offer an earlier check-in where possible — just check with us a few days before your stay.

Check-out

Check-out is by 11:00am so our team can get everything sparkling for our next guests. We simply ask that you leave the house clean and tidy. If we don’t have guests arriving the same day, a late check-out may be possible – just get in touch a day or so beforehand and we’ll do our best to accommodate you, subject to our cleaning team’s schedule.

Cancellation by the guest

If you need to cancel your booking, the amount refunded depends on how close your cancellation is to your arrival date:

More than 5 weeks before arrival: Full refund of monies paid, minus the deposit
5 weeks or less: 70% refund of the total booking value
4 weeks or less: 60% refund
3 weeks or less: 40% refund
2 weeks or less: 15% refund
1 weeks or less: No refund

We always recommend taking out travel insurance to protect against unexpected events.

We like to think we’re fair – and we completely understand that plans can change. We’ll always do our best to re-sell your cancelled dates, and if successful, we’ll refund the difference between your original booking and the resale value.
For example, if your stay cost £1,000 and we rebook the same dates at £800, you’ll receive an £800 refund, ensuring we’re not out of pocket.

Cancellation by Us

We’ll always do everything possible to ensure Gwendon is ready for your stay. In the unlikely event that we must cancel (for example, due to unexpected damage or another issue making the property uninhabitable), we’ll make every effort to find you suitable alternative accommodation.

If that’s not possible, we’ll issue a full refund along with our sincere apologies. Please note that our liability is limited to the total amount you’ve paid – we’re unable to cover any additional or consequential costs.

Please see our terms and conditions for further details on our cancellation policy.

We accept bank transfer, debit and credit cards (securely processed through Stripe), and PayPal. All payments made directly through our website are fully secure and fee-free, giving you peace of mind and the best value for your stay.

We ask for a 25% deposit at the time of booking, with the remaining balance due 6 weeks before arrival.

If your stay is less than 6 weeks away, the full amount will be payable when you book.

For extra flexibility, we also offer a free payment plan – you can choose to spread the cost with monthly Direct Debits right up until your balance is due. It’s an easy, interest-free way to manage your holiday payments.

Our bookings are covered by Truvi, our trusted risk management partner. Instead of paying a traditional refundable deposit, guests simply complete a quick verification and pay a £35 non-refundable damage waiver. This provides protection of up to £500 in the unlikely event of accidental damage during your stay.

We completely understand that little mishaps can happen – they’re part of holiday life! For minor breakages, we rarely charge; just let us know so we can put things right quickly and easily.

Absolutely. We provide fast WiFi, free of charge. The WiFi code is on the chalk board or scan the QR code in the house as well as in our digital guidebook that guests receive prior to arrival.

Why, yes we do welcome well-behaved dogs at Gwendon! We know they’re part of your family and an important addition to your holiday. We do accept cats and birds as well! Sadly, you’ll have to leave your goat, chickens, and ponies at home. We do have a few guidelines we ask our guests with dogs in tow to follow. Please see the Pets section in our Terms & Conditions.

We’ve compiled loads of the best local resources for your pups under the Pets section in your digital guidebook that you’ll receive once your holiday is paid in full. There you will find everything from veterinary services to the best outdoor places to go with Fido. 

Contact us if you have more than two or three (including large dogs) and we’ll do our best to accommodate them.

Not at all! Dogs stay free of charge at Gwendon – they’re part of the family, after all. We just ask that you let us know in advance if you’re bringing them along so we can make sure some doggy essentials are ready for arrival.

Short answer – YES! Yes — the large south-facing garden is fully enclosed, making it ideal for dogs and children to play safely, with the majority of fencing being around 5ft high. One side of the garden has a lower fence of around 4.1ft, so be mindful if your dog is a bit of a vaulter! There’s also a spacious patio area with outdoor seating and views across to Bull Bay, perfect for relaxing while they enjoy the fresh Anglesey air.

Absolutely! Anglesey is a paradise for pups! Many local beaches, including Porth Eilian and Lligwy, welcome dogs year-round (Lligwy’s around 10 mins drive away). You’ll also find dog-friendly pubs such as The Dinorben, Market Tavern & The Kings Head in Amlwch town, just a 5 min stroll away. Skye’s Bistro and The Adelphi Vaults at Amlwch Port are close by. Our digital guidebook has a full list of local favourites to explore with your four-legged friend.

Yes – there’s off-road parking on the driveway for 2–3 cars, or 2 cars plus a boat or trailer (up to 4m). While there is on-road parking available in front of the property, the road is quite narrow, so we kindly ask guests to use the driveway whenever possible to keep things easy for our neighbours.

Yes – all bed linen, bath sheets, and hand towels are provided, and the beds will be made up ready for your arrival. We also include a few dog towels for muddy paws, plus tea towels and cleaning cloths to make your stay as comfortable as possible.

We just ask that guests bring their own beach towels, as ours are for indoor use only.

We’re sorry, but we don’t currently provide a cot or highchair at Gwendon. You’re very welcome to bring your own travel versions if needed – there’s plenty of space in the bedrooms and dining area to accommodate them comfortably.

Yes, we provide all the cleaning basics you’ll need, including washing-up liquid, dishwasher tablets, bin bags, cloths, and cleaning sprays. You’ll also find eco-friendly products where possible, in keeping with our sustainability ethos at Gwendon. Our digital guidebook has a comprehensive list of all the stuff we provide.

Yes – there’s a Weber charcoal barbecue available from Spring through to Autumn for guests to enjoy. Just bring along your own charcoal and you’re all set for some alfresco dining!

You’ll also find a dining table and chairs on the patio, complete with a large canopy umbrella for shade on sunny days. From the top of the patio, you can soak up the beautiful views across to Bull Bay – the perfect spot for a relaxed meal outdoors.

Absolutely! We have a dedicated 7kWh untethered type 2 EV charging point on the drive.  Don’t foret your charging cable. See further details and our charging policy on our dedicated EV charger page.

We have a large smart TV in the Superking (twin) bedroom. It’s not connected to live TV but useful for bingewatching your favourite content via your preferred streaming service in bed!

Just don’t forget to log yourself out before you leave. 

Bins are collected on certain Mondays of each month, depending on the rota for recycling.

We use a commercial waste management company. They are instructed to collect the relevant bin from their location and put them back, so all we ask of guests is to put your rubbish in the correct recycling bins. No need to put the bins out – easy peasy!

We’re only ever a quick message or call away. If anything isn’t quite right or something breaks during your stay, please let us know straight away – we’ll do our very best to sort it quickly so you can get back to enjoying your break.